KakeWalk Help & FAQ

How to use Gift Certificate

3/17/2017 by Adminstrator
Gift Certificate should be used the same way as coupon codes. Locate your generated code in the order confirmation email or My Account and insert it to the coupon field at the checkout page and click apply.

Print a Cake download link

3/19/2017
Software is not tangible item ( CD or USB ) . Program is delivered to you as instant download .

How To Redeem My Reward Points

3/19/2017
Go to your account ( must log in first ) . Under My Rewards click REDEEM and purchase Gift Certificate with available points . You'll generate coupon code that can be found at Gift Certificate link in My Account .

Printer Settings

4/12/2017
Your print settings should be set at printer itself and print driver . If you trying to use printer as copy machine please use following settings:

My printer tries to print but no ink is coming out

4/12/2017
Check that your ink cartridges are not empty and that they are inserted properly. If they are, the problem is most likely a clogged print head. A print head cleaning is needed.

Preventative Maintenance

4/13/2017
There are other more ink-efficient ways to be able to clean printer heads that will prevent their clogging just as effectively as running the printer's cleaning cycle

When to Use Cleaning Cartridges

4/13/2017
Cleaning cartridges should be used only when necessary . Replace your ink 4 cakes edible ink cartridges with our cleaning cartridges filled with approved cleaning solution . Use only our cleaning set to avoid any chemical interactions.

Steps for Cleaning the Canon Print Head

4/13/2017
Canon printers have a removable printer head that holds the ink cartridges. It is important to print a few pages in both black and color at least once per week in order to keep the ink flowing and prevent clogging.

What is Error 5100 and How Do You Fix it?

4/13/2017
Usually an error 5100 code is saying that the ink carriage has problems. Usually something currently is or recently hammed the cartridge carriage.

Problems Removing Icing Sheet from Backing

4/13/2017
If your area experiences high humidity, and the frosting sheet sticks to your backing, you can dry it:

Edible Image is Cracking

4/13/2017
Without delay, put the image in the refrigerator to moisten it back up (keep in plastic bag). If the climate is extremely dry, store pictures within the refrigerator. Never let an image lay uncovered from the package for no reason! It will crack and

Applying Printed Edible Sheet

4/13/2017
Ensure your hands are clean and dry before handling the image.

Edible Image and Base are Sticking to Backing Sheet

4/13/2017
Humidity is too high - refrigerate or freeze for at least half-hour before application. This will likely stiffen the Picture and allow it to come off the backing sheet in one piece. If time is an element, place the icing sheet inside a microwave oven

Colors Run After Picture is Placed on Icing

4/13/2017
Moisture in icing is simply too high. Excessive water was applied either before or after application. Let icing dry before application.

Can Edible Images be Frozen?

4/13/2017
Yes. It is recommended to freeze the images prior to application. This is especially helpful in high temperature/humidity environments. It is possible to store Edible image in the freezer or refrigerator as long as needed.

Colors Ran After Putting See-through Dome on Cake

4/13/2017
Icing should have time to dry before dome lid is placed on the cake. In elevated humidity climates, drying time is extended. (In some high humidity/high temperature climates, the dome creates a terrarium type atmosphere, causing the inks from the Pic

Colors Fade After Exposure to Light

4/13/2017
Some luminous lights utilized in cake display cases have a higher ultra violet output used for color correctness. Some pigments utilized in Edible pictures are extremely U.V. sensitive and there may be fading problems in these cases after an exposure

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