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Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to: [email protected]

How to use Gift Certificate

3/17/2017 by Adminstrator
Gift Certificate should be used the same way as coupon codes. Locate your generated code in the order confirmation email or My Account and insert it to the coupon field at the checkout page and click apply. Certificate value will be deducted from the purchase total.

Gift certificates expire after 180 from moment of purchase, balance can be checked in the My Account tab. If your account is closed or suspended, any remaining certificate will be voided with zero value. 

Print a Cake download link

3/19/2017
Software is not tangible item ( CD or USB ) . Program is delivered to you as instant download . 
Link for download can be located in you order confirmation email or My Account space with orders history . 
Link is valid for 90 days . If your link is expired you must purchase new licence . 
Your activation serial number is located together with download link .

Printer Settings

4/12/2017
Press Copy and than Settings .
Paper type should be plain as default . Change PRINT QUALITY to HIGH or PHOTO in Epson printers .
This setting will remove horizontal lines in your print since your printer is set on Draft quality as default .
You can also save this printing settings as default if you go to Devices and Printers , than Right click on Preferences .
When new window pop up uncheck border-less printing and change printing quality to HIGH or Photo ... for Canon printers check box that say Always Print With Current Settings located in left bottom corner and click Apply , OK .
Your print settings will be saved as default .

My printer tries to print but no ink is coming out

4/12/2017
Reasons for poor print quality include clogged nozzles/print head, empty ink cartridges, low image resolution, improper media/paper setting and/or improper print quality setting.
To improve print quality:

  • Check to be sure your ink tanks aren't out of ink.
  •  Make sure yellow tab covering air hole is removed
  •  Print nozzle check patter ( For Canon printers go to SET UP - MAINTENANCE - PRINT NOZZLE CHECK PATTERN ) for Epson printers go to SETTINGS - MAINTENANCE -NOZZLE CHECK )
  •  Perform Head Cleaning if necessary ( color segments or lines are missing )
  •  If problem is not solved perform Deep Cleaning
  • Do not clean print head more than twice in 4 hours or you can damage print head permanently ! Repeat head cleaning if needed . If you still don't have correct pattern you must use cleaning cartridge set or change print head ( Canon only )
Unable to find satisfactory answers ?Contact Support

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